Frequently Asked Questions
When will my order ship?
Most items are available to ship within 1-2 business days. In order to offer the extensive line we carry, some items may be special ordered and shipped directly from the supplier. These items may take up to a week to ship. We note on those product listings if thats the case.
Do we ship Internationally?
We're proud to offer international shipping. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. Due to International agreements, we are not able to sell NMD or VS brands to certain countries. Please email us at email@example.com to see if your country is included in this list.
Is everything on the website available at the store in California?
We have a huge inventory of thousands of items in stock at all times. Almost everything online is available to purchase at our retail store in San Clemente, CA. Please call ahead if you are looking for something specific to make sure it is in stock. If it's not available we can special order it for you. 949-366-9337
Can I pick up my online order?
Of course! In the checkout process please select store pickup as your shipping method. Please note this is only available at our San Clemente, California headquarters location.
Can I get free stickers?
You sure can! We always add free stickers with every order. If you aren't placing an order but would like some stickers, please send us a self-addressed envelope with prepaid postage on it. Make sure the envelope is large enough for a 5"x 5" sticker. A birthday card sized envelope works best.
How do I find out about upcoming sales?
There are a couple ways you can get updates on upcoming sales or 662 store events.
- Sign up for our newsletter.
- follow us on social media.Facebook Instagram
Do I have to pay sales tax?
We are required to charge sales tax on all orders shipped within the state of California. All other orders shipped outside of the state of California are exempt from tax.
What if I need help deciding what board is right for me?
We are here to help! Any of our skilled bodyboard experts would be more than happy to help you choose the correct board for you based on size, water conditions, and riding style. You can call us Monday-Friday 9:30 am-5 pm PST at +1 (949)366-9337, email us at firstname.lastname@example.org, or chat with us (bottom right of screen) Monday-Friday 9:30 am-5 pm PST. You can also check out our bodyboard guide for detailed information.
Can I return an opened, plugged or custom made board?
Unfortunately, we cannot accept a return on an item that is no longer in brand new condition or re-sellable. Once the cellophane packaging is removed or a plug hole is drilled it is considered used. Custom boards also cannot be returned. This item is made especially for you using your chosen specifications. Please be sure you are 100% stoked on your board before opening it.
Can I return used fins or fin accessories if they don't work out?
Sorry, Once worn we cannot re-sell them. I'm sure you wouldn't want to receive a pair of fins that someone else has worn, even if it was only one time. Please be aware we have ways of knowing if the fins have been used. Do not clean them well and send them back. They WILL be refused and sent back.
Can I get sponsored by 662?
We get this question a lot. We do occasionally sponsor new team riders. For consideration please send us a short bio about yourself, contests you've entered (if any), current images, videos, and links to your social media to email@example.com. If we are interested we will contact you.
Is it a Bodyboard or a Boogie board?
Both terms are technically correct. Boogie board is a trademarked term used by Morey Boogie and is typically used to describe cheaper lower priced boards. Bodyboard is the most commonly used term in the industry. Fair warning, you may come across a rider that takes offense to you calling their board a “Boogie Board”. Here at 662 Bodyboard Shop, we welcome all terms. You say what you feel comfortable saying.
Is the product availability guaranteed?
We do our best to keep our website inventory as accurate as possible. However, in some instances, we sell through items quickly and are not able to remove them from our site before it is ordered again. If this happens, we will always contact you regarding possible substitutions or free upgrades. Be sure to check your emails to ensure you get any such notifications to avoid order delays.
Will the heat ruin my board?
Heat is bad. Quality bodyboards are built with heat-not glue. Therefore, heat is the ultimate enemy. Keep your boards out of the direct sunlight. Cover it with a towel (deck down) when resting on the beach. Do not leave it in a hot car, or a pickup truck bed. Heat causes the core foam to emit a gas. That gas will search the surface of the board for the weakest spot and raise a bubble on your deck or bottom skin. Heat bubbles are not covered by any warranty as a defect.
Do Bodyboards absorb water?
Due to nature of materials used in the construction of bodyboards, there will be some water absorption, which is normal and not a defect. This water typically drains after each use.
Is Creasing a Covered Manufacturer defect?
Bodyboards are constructed of various types of foam and due to the natural force and nature of waves they are not indestructible. While creases are not pretty to look at, they do not change the performance of the board. Creasing is NOT covered by any manufacturer warranty.